Shipping policy

General Information

We want your order to reach you smoothly and on time, so please double-check that your shipping address is complete and accurate before placing your order. This includes the correct street number, apartment or building number, abbreviations, and any route details where applicable. We aren't able to take responsibility for orders that go missing or are delivered incorrectly due to an address error made at checkout.

Also, please note that we currently do not ship to P.O. boxes or military addresses (APO, FPO, or DPO).

Processing Time

Once you place an order, it first goes through our processing stage before it's handed off to a carrier. This can take up to 3–5 business days and is separate from the shipping time itself. Processing does not occur on weekends or public holidays, so please factor that in when estimating your arrival date.

Shipping & Delivery Timeframes

Our orders are fulfilled primarily from a warehouse near Hong Kong International Airport. Once shipped, most orders arrive within 8–15 business days.

We do our best to get every order out the door quickly, but once a package is with the carrier, things like weather, holidays, or other unexpected events can occasionally cause delays. Because of this, we're unable to guarantee a precise delivery date.

Delivery Issues

If your tracking shows a delivery confirmation but your package hasn't shown up, or if it seems to be stuck in transit, reach out to us and we'll look into it with you.

We can raise a claim with the carrier on your behalf, though please be aware that investigations can take up to 30 days to resolve. Replacements or refunds can only be issued once a claim has been approved by the carrier. Unfortunately, we aren't able to step in on orders that the courier has marked as successfully delivered.

Order Tracking

Every order comes with tracking, which will be activated once your parcel is on its way. You'll receive your tracking number by email — from there, you can keep an eye on your shipment every step of the way. Since we source our products globally to keep quality high and prices fair, some items may ship from different locations around the world.

Customs & Import Fees

International customers should be aware that customs duties, VAT, and import taxes are not included in the price of your order. These charges are levied by your local customs authority and are entirely outside of our control.

Most international orders clear customs without any issues, but if yours is held or an additional fee is applied, we'd recommend settling it promptly to keep things moving. Any such costs are the responsibility of the customer.